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Technical Support Engineer
Location: Pleasant Prairie, WI
Length: 9 months
Start: ASAP
Interview : Phone / F2F / Video
*** NIGHT SHIFT ***
Hours: Monday – Friday, 9 PM to 6 AM.
Position Responsibilities
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Provide technical operations and data center support for multiple infrastructure, application, security and reporting technologies.
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Monitor systems and alerts, perform issue identification, logging, triaging and resolution.
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Participate in IT major incident, change, problem management and disaster recovery processes.
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Maintain high availability and reduce downtime for critical systems and applications.
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Resolve business-impacting issues within defined service levels.
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Deploy new hardware, software and perform IT upgrades / maintenance on IT applications and services.
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Solve problems, determine appropriate actions and complete planned activities with minimal direction.
Minimum Requirements
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Bachelor's degree in Information Technology, Computer Science, or related field.
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3+ years’ experience providing technical support for multiple technology platforms in a complex data center environment.
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Strong IT incident, change, problem and knowledge management skills.
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Understanding of basic network, server, security, reporting, or application technologies
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Strong team player with excellent collaboration and problem-solving skills.