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Quality Management Analyst (Hybrid, 2-3 days onsite)

6 -month contract (potential extension)

San Antonio, TX 

Overview: Responsible for partnering with Quality Management, Information Technology (IT), and third-parties, serving as a data expert, to maintain, develop and improve solutions that source, structure, and curate data to enable business operations, service enhancements and advanced analysis.

Primary responsibilities/essential functions:

•  Develops and executes process review and reconciliation of data between sources and platforms.
• Retrieves and validates external data, builds and runs scripts that transform that information, and ensures the timely loading of that data into internal systems.
• Ensures the accuracy and reliability of owned data sets. Provides final sign-off for critical data sets.
• Provides requirements and user-acceptance testing for large-scale IT solutions that source, transform, and deliver that data.
• Makes modifications and enhancements to the data in support of ongoing service needs.
• Serves as a subject matter expert.
• Demonstrates in-depth knowledge of technical and functional designs for databases, ETL, data warehousing and reporting, and ability to apply it to work assignments.
• Demonstrates in-depth knowledge of SQL, scripting tools for automation (i.e., Alteryx), and ability to apply it to work assignments.
• Demonstrates in-depth knowledge of reporting/data visualization tools such as Tableau, and ability to apply it to work assignments.

Skills/qualifications:

• Bachelor’s Degree & 3+ years exp.
• Expert/Intermediate exp w/ SQL & Tableau 
• In-depth knowledge of technical and functional designs for databases, ETL, data warehousing and reporting
• In-depth knowledge of SQL, scripting tools for automation (i.e., Alteryx)
• Nice to Have
  • Root cause analysis skills
  • Data governance
  • Documentation skills
  • Presentation skills
  • NICE Quality Central

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