Unified Communication (UC) Engineer

Princeton, New Jersey | Contract

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Unified Communication (UC) Engineer (Hybrid- 4 days onsite) 

Location: Princeton, NJ 

Length: 8 months 


The UC Engineering Consultant’s primary role will be providing architectural and infrastructure support. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications.

The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology.


  • Work with vendors, clients, carriers and technical staff on implementation, optimization and security of Cisco Unified Communications system. This includes but is not limited to troubleshooting infrastructure and services including CUCM, CUC, IMP, Jabber, Webex, video infrastructure and all other Unified Communications application.
  • Carry out maintenance/upgrades on all Infrastructure and endpoints
  • Own analysis of new technologies from start to finish
  • Provide support to Video Infrastructure team lead
  • Carry out security review of infrastructure and applications
  • Research, analyze, recommend and implement new software, hardware, tools, systems and processes to provide state-of-the-art collaboration experience.
  • Document procedures and processes
  • Develop and maintain user guides, technical guides, project plans and any other system related documentation for respective system.
  • Create help files for support teams
  • Offer thoughts and solutions on improving current technology
  • Escalate issues to vendors
  • Provide metrics/reports for conferencing services

Required Skills:

  • Ability to establish and maintain a client trust and confidence.
  • Good written and verbal communication skills.
  • Good troubleshooting skills.
  • Self-sufficient, can own an issue and work on it till completion.
  • Basic knowledge of the financial services industry.
  • Advanced knowledge of Cisco Call Manager.
  • Advanced knowledge of Cisco Meeting Server
  • Advanced knowledge of Cisco Expressway/VCS. Advanced knowledge of Cisco TMS. Advanced knowledge of Cisco Meeting Manager
  • Advanced knowledge of Cisco Endpoints
  • Advanced knowledge of Cisco WebEx
  • Advanced knowledge of Cisco Jabber
  • Advanced knowledge of Cisco WebEx (fka Cisco Spark/Webex Teams)
  • Advanced Knowledge of Microsoft Teams
  • Advanced knowledge of IPTV Streaming/Multicasting
  • Advanced knowledge of troubleshooting tools (WireShark etc)
  • Knowledge of Firewall Traversal
  • Knowledge of VMware architecture
  • Knowledge of Microsoft Server environment (2019, 2022)
  • Knowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)
  • Experience with Cisco TAC support (raising cases, escalating)

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