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Patient Representative- (Onsite)
DuPage County, IL
6 months (extension or perm placement)
Shift:
- 8:30am- 5pm Mon-Fri
Overview:
- Demonstrate potential to learn medical terminology
- General autonomy with regards to daily duties/tasks in all work stations of assign department
- Ensures the provision of efficient, effective, quality customer service by performing a variety of general medical office duties to include direct and indirect patient services while adhering to and upholding department policies, procedures and safety regulations
- Works to support department processes, efficiency and effectiveness by performing a variety of practice management duties
Responsibilities:
• Consistently practices Patients First philosophy and adheres to
high standards of customer service, This includes setting an
example to peers, coworkers, etc. by fostering a team atmosphere.
• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations
Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPM regulations.
• Provides exceptional customer service to patients which establish
a positive first Impression.
Qualifications
- High School diploma required
- Proficient in Microsoft Office
- 2.3 years customer service or medical office experience.
- Excellent interpersonal. verbal, and written communication
skills. - Proficiency in computer data-entry/typing.
- Excellent verbal and written communication skills.
- Ability to read, write, and communicate effectively in English.
- Basic Computer Skills.
- Ability to type 40 wpm.
- Ability multi-task.
- Customer service oriented.