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Administrative Assistant (Fully Onsite)
Location: Durham, NC 27713
12 months (extension or perm placement)
SHIFT:
- 8:30am-4:00pm
JOB SUMMARY:
This role requires a background in medical terminology and health care documentation in order to accurately review and process referrals, create patient charts in EMR system, and ensure smooth referral processing. The position has a focus on coordination, accuracy, and effective communication across multiple service lines.
JOB RESPONSIBILITIES:
1. Implement and support appropriate information systems, workflows, and administrative processes in support of Referral Center operations.
2. Process incoming referrals by reviewing for completeness, creating and maintaining records in electronic systems, and routing to appropriate personnel and departments according to established workflows.
3. Create, maintain, and update referral and administrative records across multiple electronic systems, ensuring accuracy, completeness, and timely documentation.
4. Independently prepare and maintain administrative documentation, reports, charts, tracking tools, graphs, and spreadsheets at designated intervals and as requested.
5. Monitor Referral Center EMR and work queues, triaging referrals and inquiries to appropriate teams while exercising sound judgment and discretion.
6. Prioritize, triage, and resolve a high volume of inquiries received via phone, email, fax, and in person; escalate issues as appropriate.
7. Manage incoming faxes and electronic documents by attaching records to appropriate files and distributing information to relevant internal teams.
QUALIFICATIONS:
- Education: High school education or equivalent.
Experience: - 1 years of administrative support experience of increasing variety and/or complexity
- Prior experience in a health care or medical office setting.
- Experience with referral intake, chart management, or order transcription preferred.
- Prior experience in home health, hospice or home infusion preferred.
- Strong medical terminology , computer literate, and data entry experience
- Ability to collaborate between multiple departments
- Ability to handle heavy email management
- Handle call queues (approx 9-10 calls per day)