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Microsoft Dynamics 365 Commerce Consultant (Fully Remote)
Location: Bothell, WA 98021
Length: 2 month contract (potential extension)
Overview:
We are seeking an experienced Microsoft Dynamics 365 Commerce Consultant with strong expertise across Dynamics 365 Commerce, Finance & Operations (F&O), CRM/Customer Engagement, and Shopify.
This is a client-facing, techno-functional consulting role focused on helping organizations design, implement, and optimize end-to-end commerce solutions. The ideal candidate will have a strong understanding of omnichannel commerce, retail transformation, eCommerce, and Microsoft Dynamics 365 and be comfortable working with both business and technical stakeholders.
The consultant will serve as a trusted advisor, leading discovery workshops, defining business processes, contributing to solution architecture, and helping clients successfully adopt Microsoft best practices and standard business processes.
Responsibilities
Business Consulting & Solution Design
- Lead discovery workshops, requirements gathering, and business process analysis.
- Evaluate current-state processes and define future-state operating models.
- Design end-to-end omnichannel commerce solutions spanning retail, eCommerce, customer engagement, fulfillment, and finance.
- Develop solution blueprints, process flows, functional designs, and business requirements.
- Recommend solutions that align with Microsoft Dynamics 365 best practices and standard functionality.
Dynamics 365 Commerce
- Lead functional implementation and optimization of Dynamics 365 Commerce.
- Configure and support:
- Product Information Management
- Pricing and Promotions
- Order Management
- Commerce Scale Unit
- Omnichannel sales channels
- Help organizations improve digital commerce and customer experiences.
- Support integration between Dynamics 365 Commerce and other Microsoft platforms.
Dynamics 365 F&O & CRM
- Provide functional consulting expertise across Dynamics 365 Finance & Operations.
- Support integration and business processes between Commerce, Finance, Supply Chain, and CRM.
- Work with Dynamics 365 Customer Engagement applications, including Sales and Customer Service.
- Advise clients on order-to-cash, procure-to-pay, inventory, warehouse, and customer experience processes.
Shopify Integration
- Design and support integrations between Shopify/Shopify Plus and Microsoft Dynamics 365.
- Analyze integration requirements and collaborate with technical teams on APIs, data flows, and system architecture.
- Help ensure seamless data and transaction flow across eCommerce and Dynamics 365 platforms.
Client & Stakeholder Management
- Serve as a trusted advisor to clients and internal stakeholders.
- Lead client workshops, design sessions, and solution discussions.
- Present recommendations and communicate business value to technical and executive audiences.
- Collaborate with architecture, delivery, development, and presales teams.
- Support project governance, risk management, and executive communications.
Required Qualifications
- 8 years of IT industry experience.
- 7+ years of Microsoft Dynamics 365 consulting experience.
- Proven experience implementing Microsoft Dynamics 365 Commerce / eCommerce solutions.
- Strong functional consulting experience with Dynamics 365 Finance & Operations.
- Experience with Dynamics 365 CRM / Customer Engagement.
- Hands-on experience integrating Shopify or Shopify Plus with Dynamics 365.
- Experience with omnichannel retail and eCommerce implementations.
- Strong client-facing consulting and stakeholder management experience.
- Ability to lead workshops and translate business requirements into scalable solutions.