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Patient Access Representative (Fully Onsite)
Cook County, IL 60612
6 months (extension or perm placement)
Shift:
- 11pm – 7:30am – Wednesday- Sunday (Monday’s and Tuesday’s off)
Overview:
Collect and confirm patient demographics and financial information. Obtain, verify and enter into Epic insurance information from governmental and commercial payers. Determine patient’s financial responsibility, collect payment and accurately complete receipts. Collect required information, such as, Medicare Secondary Payor, medical necessity, Decision Maker, etc.
Responsibilities:
•Consistently convey a helpful, caring, and respectful attitude both verbally and non-verbally to our internal customers, i.e. co-workers and external customers, i.e. patients.
• Possess the ability to communicate effectively both verbally and in written form. Communication should be clear, concise, and accurate using the appropriate tone and volume so as to be accurately understood by the customer.
• With a high degree of accuracy collect, verify and enter into Epic the patient’s demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.
• Possess the knowledge and skill to consistently utilize software in obtaining information, such as, Search America, Nebo, CarePricer, Healthworks, etc.
• Consistently and accurately obtain and interpret the patient’s insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers.
• Have the ability to determine the patient’s financial obligation and communicate this information accurately and with respect to the patient
Qualifications:
- High School diploma required & 1+years exp.
- Proficient in Microsoft Office
- Epic experience- (Admission, Discharge, Transfer- ADT)
- Consistently identify and accurately obtain required information such as Medicare Secondary Payer, insurance filing order, medical necessity, etc.
- Strong Customer service experience
- Must be able to multitask
- Good work history
- Professional & reliable