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Patient Representative (Fully Onsite)
Cook County, IL 60611
3 months (extension or perm placement)
Shift:
- 8:00am – 5:00pm Mon-Fri- (Schedule is full-time and can be flexed between 8-8:30 start and/or 4:30-5p end time)
Overview:
- As a Patient Representative, you’ll help patients get scheduled, registered, and financially cleared for their care. You’ll answer their questions, sort out insurance and cost concerns, and make sure every visit starts smoothly. If you enjoy helping people, take pride in getting details right, and do well in a busy team setting, this role is for you.
Responsibilities:
- Answer patient questions and concerns, and use service-recovery skills to fix problems when something goes wrong.
- Escalate unusual issues to your Team Lead or Operations Coordinator.
- Contact patients to schedule appointments, and guide them through our system.
- Work with hospital departments and physicians’ offices to coordinate scheduling.
- Accurately collect and verify patient demographic information.
- Let patients know about any problems securing financial clearance for their visit.
- Prepare out-of-pocket cost estimates when patients ask for them.
- Protect patient privacy in line with HIPAA.
- Take part in quality assurance reviews to keep patient data accurate.
Required:
• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Excellent verbal and written communication skills.
• Basic Computer Skills.
• Ability to type 40 wpm.