Technical Support Engineer
Location: Pleasant Prairie, WI
Length: 9 months
Start: ASAP
Interview : Phone / F2F / Video

*** NIGHT SHIFT ***
 

Hours: Monday – Friday, 9 PM to 6 AM.

Position Responsibilities

• Provide technical operations and data center support for multiple infrastructure, application, security and reporting technologies.

• Monitor systems and alerts, perform issue identification, logging, triaging and resolution.

• Participate in IT major incident, change, problem management and disaster recovery processes.

• Maintain high availability and reduce downtime for critical systems and applications.

• Resolve business-impacting issues within defined service levels.

• Deploy new hardware, software and perform IT upgrades / maintenance on IT applications and services.

• Solve problems, determine appropriate actions and complete planned activities with minimal direction.

Minimum Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.

• 3+ years’ experience providing technical support for multiple technology platforms in a complex data center environment.

• Strong IT incident, change, problem and knowledge management skills.

• Understanding of basic network, server, security, reporting, or application technologies

• Strong team player with excellent collaboration and problem-solving skills.