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Product Manager – Sales & Support Tech with Generative AI / Agentic AI experience. (Hybrid, 3 days onsite)
Location: San Jose, CA 95110
Overview:
We are seeking an experienced Product Manager to lead innovation within the Sales and Support technology domain, with a strong focus on Generative AI and Agentic AI solutions. This role will be responsible for defining product strategy, developing roadmaps, and delivering AI-powered capabilities that enhance customer interactions, improve operational efficiency, and drive measurable business outcomes.
The ideal candidate brings deep product management experience, strong analytical thinking, and hands-on experience implementing AI-driven features within enterprise sales and customer support platforms.
Responsibilities:
Product Strategy & Vision
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Define and champion the product vision and strategy for Sales and Support technology platforms.
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Identify opportunities to leverage Generative AI and Agentic AI to improve customer experiences and streamline internal workflows.
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Align product strategy with business objectives and long-term technology initiatives.
Market Research & Customer Insights
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Conduct market research to understand customer needs, industry trends, and the competitive landscape.
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Gather feedback from customers, internal teams, and stakeholders to validate product concepts and guide innovation.
Product Roadmap & Execution
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Develop and manage a 4-quarter product roadmap aligned with organizational goals.
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Prioritize features, enhancements, and AI capabilities based on impact, feasibility, and business value.
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Present roadmap progress, insights, and product performance to leadership and cross-functional teams.
AI Integration & Innovation
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Lead the development of AI-powered product capabilities using Generative AI and Agentic AI technologies.
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Collaborate with engineering and data science teams to prototype, validate, and deploy AI-driven features that improve automation, personalization, and operational efficiency.
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Stay informed on emerging AI technologies and incorporate relevant innovations into product development.
Required Qualifications:
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8+ years of product management experience, with a focus on Sales and Support technologies.
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Proven track record of successful product launches and full product lifecycle management.
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Hands-on experience implementing Generative AI or Agentic AI solutions in customer-facing products.
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Experience integrating AI capabilities into enterprise CRM or customer support platforms.
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Strong familiarity with AI/ML frameworks and tools, including model training, fine-tuning, and deployment.
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Experience working with leading AI platforms such as:
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Microsoft Azure OpenAI Service
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Amazon Bedrock
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Amazon SageMaker
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Strong analytical and problem-solving skills with the ability to make data-driven decisions.
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Experience collaborating across engineering, UX, sales, legal, support, and data science teams.
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Proven ability to engage customers, gather feedback, and translate insights into product strategy.
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Excellent communication and stakeholder management skills across both technical and non-technical audiences.
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Bachelor’s degree in Computer Science, Engineering, Business, or related field.