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Program Manager – Sales CRM (Microsoft Dynamics 365) (Hybrid, 3 days onsite)
Length: 9 month contract (potential extension)
Location: Long Beach, CA 90712

Overview:

We are seeking an experienced Program Manager – Sales CRM with a strong Healthcare domain background to lead complex, enterprise-scale CRM transformation initiatives supporting Sales, Broker, and Provider operations.

This role requires end-to-end ownership of Microsoft Dynamics 365 Sales CRM programs — from strategy and roadmap definition through execution, governance, and value realization — while ensuring regulatory compliance, stakeholder alignment, and delivery excellence.

The ideal candidate brings hands-on experience leading Microsoft Dynamics 365 CRM implementations within payer or provider environments and has successfully managed cross-functional teams spanning business, technology, compliance, and vendor ecosystems.
Responsibilities:

Program Leadership & Strategy

• Own and manage end-to-end Sales CRM programs on Microsoft Dynamics 365 across multiple workstreams, releases, and geographies.

• Define program scope, objectives, KPIs, and delivery roadmaps aligned to business growth and operational outcomes.

• Drive integrated planning across Dynamics 365 configuration, customization, integrations, data migration, reporting, and user adoption.

• Ensure delivery commitments across schedule, budget, scope, and quality.

Stakeholder & Governance Management

• Serve as the primary point of contact for executive leadership, Sales Operations, Broker teams, IT, Compliance, and external vendors.

• Establish and lead program governance including steering committees, executive reviews, RAID management, and status reporting.

• Support SOW execution, change requests, and commercial governance activities.

Business & Functional Alignment

• Translate business requirements from Sales, Broker, Marketing, and Provider teams into actionable CRM program deliverables.

• Align CRM capabilities to sales productivity, pipeline visibility, broker engagement, and provider collaboration goals.

• Track benefits realization, ROI, and measurable value delivery tied to business performance.

Regulatory & Compliance Oversight

• Ensure CRM solutions align with healthcare regulatory requirements, including HIPAA, PHI handling, and data privacy standards.

• Collaborate with Compliance, Security, and Legal teams to embed controls within Dynamics 365 workflows and integrations.

• Support audit readiness and maintain documentation for healthcare-specific controls and reporting.

Technical & Integration Oversight

• Oversee integrations between Dynamics 365 and upstream/downstream systems such as:

  • Enrollment platforms

  • Claims systems

  • Billing systems

  • Provider data platforms

  • Marketing automation and analytics tools

• Guide best practices for Dynamics 365 architecture, release management, and environment strategy.

• Partner with architects and product owners to deliver scalable, secure, and future-ready CRM solutions.

• Manage program budgets, forecasts, and resource plans, including onshore/offshore delivery models.

Qualifications:

• 8+ years of Program Management or enterprise-scale project leadership experience.

• 5+ years of hands-on experience managing Microsoft Dynamics 365 Sales CRM programs.

• Demonstrated experience migrating Salesforce (SFDC) to Microsoft Dynamics 365 CRM.

• Strong Healthcare domain experience (Payer, Provider, or Health Services).

• Proven success managing multi-vendor, cross-functional programs.

• Expertise in Agile, Hybrid, and Waterfall delivery models.

• Excellent stakeholder management, executive communication, and presentation skills.

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