To Apply for this Job Click Here

Communications Center Operator II- Call Center Agent (Fully Onsite) (Potential Temp-to-Hire)
Location: Durham, NC
3 months (extension or perm placement)
SHIFT:

• Friday-Sunday -11am-11:30pm (12 hour shifts- 3 days)

JOB SUMMARY:
The Communications Center Operator II is responsible for answering all emergency and medical code calls and dispatching the appropriate team(s). Knowledge of emergency procedures. grammar, spelling, punctuation, and typing skills. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction while typing. Ability to search dispatch procedures by facility, emergency situation and perform dispatch with 100% accuracy. 

JOB RESPONSIBILITIES:

•  Manage emergency calls, alarms systems and information flow in a 24/7 in a large university and medical center setting in 3 emergency queues.
• Must have prior emergency dispatch experience in a team environment
• Answer calls on a multi-line system, determine the caller’s need, and dispatch appropriate emergency response team and/or transfer the call to the appropriate department. Must research within software database to determine how to assist the caller (type of code, appropriate location, follow-up etc.)
• Be able to perform multiple tasks simultaneously is critical plus in addition to having excellent communication skills (good listening skills and clear diction)
• Must have good judgment and decision-making skills (particularly in emergency situations under stress, integrate new information quickly, be self-motivated to find information needed and to work seamlessly across multiple teams.
• Ability to work under pressure and maintain control of a call to retrieve necessary information, repeat back to the caller to ensure 100% accuracy and translate into paging system
• Maintain quality results by strickle adhering to standards and guidelines; recommend ideas to improve procedures.
• The ability to talk and type simultaneously while recording information accurately is necessary
• Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for phone, pager, and dispatch information via overhead PA system Perform emergency medical dispatch and crisis intervention services
• Ask vital questions and provide pre-arrival instructions for emergency medical teams and follow-up to ensure the team’s arrival
• Monitor and respond to fire, safety and clinical alarms
• Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information and dispatch emergency services

QUALIFICATIONS:

• High school education or GED
• Two years in a communications center or emergency dispatch experience required.
• Must be available to work flexible days and hours in a 24/7 team environment
• 1 year of working in a team-based environment
• On-site work in hospital environment is required
• Proficiency in written and verbal English
• Exceptional customer service skills
• Pleasant telephone manner with focused
• Proficiency in PC/MAC – working knowledge of Microsoft Office applications and group chat tool
• Ability to prioritize assignments to complete work in a timely manner

To Apply for this Job Click Here