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PBX/Switchboard Operator (Fully Onsite)

Iredell County, NC 

Duration: 3 Months (possible extension or perm placement)

Shift: 

• 3:00pm – 11:00pm Mon-Fri or could shift to 7am- 3pm Mon-Fri.

JOB CONDITIONS:

• Switchboard operators are essential personnel during inclement weather.
• May be exposed to infections and contagious diseases.
• Contact with patients under a wide variety of circumstances.
• Subject to varying and unpredictable situations.
• Handles emergency or crisis situations.
• Subject to many interruptions.
• Occasional pressure due to multiple calls and inquiries.
• Requires judgment/action which could result in the death of patient.
• Handles absentee replacement on short notice.

Overview:

To manage all internal and external calls in a courteous, professional manner by connecting them to the appropriate department promptly and to control paging through the PA system. Responsible for announcing safety codes and provides important front line communications about emergency situations.

Duties Include:

• Greets all incoming calls with courtesy and professionalism and presents a positive image of our Organization.
• Transfers all calls accurately to the proper extension when department or contact person is identified.
• Directs calls to proper extension based on evaluation of customer’s needs, concerns or inquiries.
• Refers patients to outside operators to initiate long distance phone calls.
• Acts as information center for the facility.
• Controls paging through the PA system.
• Carries out proper paging procedures to call codes and disasters.
• Makes all requested pages clearly and promptly. Repeating the page three times slowly and clearly.
• Follows Code Pages with Emergin Page to appropriate parties immediately.
• Conducts other duties as assigned, or required in a professional and cooperative manner.
• Performs other duties to assist financial areas and business office with all types of paperwork.
• Serves as back-up coverage for all areas of Patient Access as needed.

Qualifications:

Skills: 

• HS Diploma or GED
• Six months to one year related experience is required for this position.
• CPI required within 90 days of hire

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