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Desktop Infrastructure Engineer
Location: Chicago / REMOTE
PERM
Salary: 
Interview: Video 
Start: 2 weeks

POSITION OVERVIEW

The Desktop Infrastructure Engineer is responsible for the design, support, and on-going operation of the Firm’s desktop and virtual desktop (VDI) platforms.  The position serves to drive change in technology and process to bring best-in-class functionality, supportability, and security to the desktop infrastructure.

ESSENTIAL FUNCTIONS 

• Design: Designs and implements new technologies and features with guidance from Architecture and/or Project Management.  Leads initiatives within the team to improve systems and processes.
• Support:  Provides third-level support to attorneys and staff.  Documents common troubleshooting steps for first and second-level support teams. Provides 24×7 on-call support on a rotating basis.
• Operations: Performs routine and preventative system maintenance and implements changes to address production issues. Regularly participates in monthly off-hours maintenance windows.

Qualifications & Requirements

QUALIFICATIONS

Education, Work Experience, Skills

• Bachelor’s degree preferred.
• Five (5) + years of direct experience engineering desktop solutions in a large, global professional services firm.  Additional experience supporting and administering desktop security technologies including system patching, encryption, DLP and CASB is preferred.
• Excellent written and verbal communication skills.  Ability to clearly convey information to a broad audience, from individual attorneys and staff to IT leadership.
• Strong relationship-building skills, both within and across teams.
• Aptitude for identifying issues and a curiosity to understand their underlying cause. 
• Ability to drive incremental change and improvement while balancing multiple projects and initiatives.

Technologies/Software

• Microsoft Systems Center Configuration Manager (SCCM), including:
• OS build deployments and task sequences.
• OS and application patching.  Experience with Ivanti Patch Management a plus.
• SQL reporting.
• Microsoft Windows desktop management, including:
• Hardware integration. Lenovo hardware experience preferred.
• Basic Active Directory and Group Policy administration.
• Powershell script creation and maintenance.
• Printer management. Experience with PrinterLogic a plus.
• Security
• Basic Windows OS security.
• Hard disk encryption. Experience with WinMagic SecureDoc a plus.
• Privileged Access Management (Beyond Trust EPM)
• Client-based firewalls (Illumio Edge).
• Citrix virtual application and virtual desktop administration. 
• Windows Server OS management and security (including certificate management). 
• OS virtualization (VMWare and/or Hyper-V).
• Support of Citrix Provisioning Services (PVS), StoreFront, and Netscaler a plus.

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