Technical Support Engineer

Pleasant Prairie, Wisconsin | Contract

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Technical Support Engineer
Location: Pleasant Prairie, WI
Length: 9 months
Start: ASAP
Interview : Phone / F2F / Video

*** NIGHT SHIFT ***
 

Hours: Monday – Friday, 9 PM to 6 AM.

 

Position Responsibilities

  • Provide technical operations and data center support for multiple infrastructure, application, security and reporting technologies.

  • Monitor systems and alerts, perform issue identification, logging, triaging and resolution.

  • Participate in IT major incident, change, problem management and disaster recovery processes.

  • Maintain high availability and reduce downtime for critical systems and applications.

  • Resolve business-impacting issues within defined service levels.

  • Deploy new hardware, software and perform IT upgrades / maintenance on IT applications and services.

  • Solve problems, determine appropriate actions and complete planned activities with minimal direction.

Minimum Requirements

  • Bachelor's degree in Information Technology, Computer Science, or related field.

  • 3+ years’ experience providing technical support for multiple technology platforms in a complex data center environment.

  • Strong IT incident, change, problem and knowledge management skills.

  • Understanding of basic network, server, security, reporting, or application technologies

  • Strong team player with excellent collaboration and problem-solving skills.

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